Privacy Policy
Last Updated: June 2026
NOVA SMART TOILET ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, submit enquiries, or interact with our services.
Who We Are
NOVA SMART TOILET is a trading brand of:
**NOVABUILD GROUP PTY LTD**Western Australia, Australia
Website: www.novasmarttoilet.com.au
Email: info@novasmarttoilet.com.au
Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Business name
- Billing and shipping address
- Order information
- Product enquiries
- Trade account applications
- Website usage information
We only collect information that is reasonably necessary to provide our products and services.
How We Collect Information
We collect information when you:
- Submit an enquiry form
- Request a quotation
- Apply for a trade account
- Place an order
- Subscribe to our newsletter
- Contact us by email or phone
- Browse our website
We may also collect technical information through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Respond to enquiries
- Provide customer support
- Manage warranty claims
- Create and manage trade accounts
- Improve our website and services
- Send product updates and promotional offers
- Comply with legal obligations
We will not sell your personal information to third parties.
Marketing Communications
If you subscribe to our marketing communications, we may send you:
- Product announcements
- Promotions and special offers
- Industry updates
- Company news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may help us:
- Remember your preferences
- Understand website performance
- Improve website functionality
- Measure advertising effectiveness
We may use:
- Google Analytics
- Google Ads Conversion Tracking
- Facebook Pixel (Meta Pixel)
- Other marketing and analytics tools
You can disable cookies through your browser settings, however some website features may not function correctly.
Third-Party Services
We may share information with trusted third-party service providers including:
- Payment processors
- Shipping providers
- Website hosting providers
- Email marketing platforms
- Analytics and advertising platforms
These providers are only permitted to use information as necessary to perform services on our behalf.
Security of Personal Information
We take reasonable steps to protect personal information from:
- Unauthorised access
- Misuse
- Interference
- Loss
- Modification
- Disclosure
While we strive to protect your information, no internet transmission or storage system can be guaranteed as completely secure.
Access and Correction
You may request access to personal information we hold about you.
If any information is inaccurate or outdated, we will take reasonable steps to correct it.
To make a request, please contact us using the details below.
Overseas Disclosure
Some of our service providers may store or process information outside Australia, including cloud-based service providers.
Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with Australian privacy requirements.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
NOVA SMART TOILET
NOVABUILD GROUP PTY LTD
Email: info@novasmarttoilet.com.au
Website: www.novasmarttoilet.com.au
We will respond to privacy enquiries as soon as reasonably practicable.