Shipping Information
Last Updated: June 2026
Warehouse Location
All orders are dispatched from our warehouse located in Willetton, Western Australia.We currently ship Australia-wide using trusted third-party freight and courier partners to ensure safe and reliable delivery of your Nova Smart Toilet.
Shipping Rates
Shipping charges are calculated at checkout based on the delivery state or territory.
Our standard shipping rates apply to metropolitan areas and most regional locations throughout Australia.
Remote Area Deliveries
Some remote or regional locations may incur additional freight charges due to carrier surcharges.
If your delivery address falls within a remote service area, we will contact you before dispatch to confirm any additional freight costs. You may choose to proceed with the order or receive a full refund if you decide not to continue.
Delivery Time
Orders are typically dispatched within 1–2 business days after payment has been confirmed.
Estimated delivery times vary depending on your location.
Western Australia: 2–7 business days
Interstate Metro Areas: 4–10 business days
Regional & Remote Areas: Delivery times may vary.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery Partners
To provide reliable Australia-wide delivery, we work with professional third-party freight and courier companies.
The carrier used for your shipment may vary depending on your delivery location and service availability.
Delivery Requirements
Our smart toilets are large and heavy items.
Please ensure:
Someone is available to receive the delivery where required.
Delivery access is suitable for large freight items.
Any special delivery instructions are provided when placing your order.
Authority to Leave (ATL)
If you request Authority to Leave (ATL), your order may be left at the delivery address without a signature.
Nova Smart Toilet and the freight carrier are not responsible for loss, theft or damage after the parcel has been successfully delivered under ATL instructions.
Damaged Deliveries
Please inspect your order upon delivery.
If your shipment arrives damaged, please notify us within 48 hours and provide photographs of both the packaging and the product so we can assist you as quickly as possible.
Order Tracking
Once your order has been shipped, tracking information will be emailed to you.
If you have any questions regarding your shipment, please contact our customer support team.
Local pickup available by appointment
Perth warehouse address: Unit 3 /29 Gympie Way, Willetton WA 6155
Warehouse hours: Monday to Sunday (excluding public holidays), 9:30AM – 4:30PM