Warranty & Support
Built for Long-Term Confidence
At Nova Smart Toilet, we stand behind the quality, performance and reliability of our products with comprehensive warranty coverage and local customer support for Australian homes and trade projects.From product selection and showroom consultations to trade supply and after-sales assistance, our team is committed to supporting homeowners, builders, plumbers and designers throughout every stage of their project.Our smart toilets are manufactured to high industry standards and backed by Australian Consumer Law, with warranty coverage varying by product category and up to 10 years parts warranty available on selected Nova Smart Toilet suites.
Warranty Coverage
| Product Category | Parts Warranty | Labour Warranty |
|---|---|---|
| Toilet Suites | 10 Years | 2 Years |
| Inlet & Outlet Valves | 2 Years | 2 Years |
| Smart Bidet Seats & Electronic Components | 2 Years | 2 Years |
Commercial Installations
For products installed in commercial environments, warranty coverage is limited to:
- 12 months parts replacement
- 12 months labour coverage
Warranty Conditions
To make a warranty claim, the following conditions apply:
- The product must be installed by a licensed and qualified tradesperson in accordance with Australian standards and local plumbing regulations.
- Proof of purchase (tax invoice or receipt) must be provided.
- The product must be installed, operated and maintained according to NOVA Smart Toilet installation instructions.
- The fault must be determined to result from a manufacturing defect or material defect.
- NOVA Smart Toilet reserves the right to inspect the product before approving any warranty claim.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear through regular use.
- Cosmetic damage including scratches, marks, discolouration or surface deterioration.
- Damage caused by misuse, abuse, negligence, accidents or improper handling.
- Incorrect installation or installation not completed by a licensed tradesperson.
- Damage caused during installation, removal or relocation.
- Damage arising from use outside intended applications.
- Damage caused by hard impacts, sharp objects or external forces. Unauthorised modifications or repairs.
- Unauthorised modifications or repairs.
- Damage caused by incorrect water pressure, electrical faults,
- Costs associated with removal, reinstallation, transportation or access unless required by Australian Consumer Law.
Limitation of Liability
To the maximum extent permitted by law, NOVA Smart Toilet shall not be liable for any indirect, incidental or consequential loss, damage or expenses arising from the use of its products.NOVA Smart Toilet’s liability under this warranty is limited, at its discretion, to:
- Repair of the product;
- Replacement of the product or component; or
- Supply of an equivalent product.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Claims
To lodge a warranty claim, please provide:
- Proof of purchase
- Product details and model number
- Description of the issue
- Photos or videos (if applicable)
NOVA Smart Toilet reserves the right to request additional information to assess warranty eligibility.
Important Note
NOVA Smart Toilet supplies products only.
Installation should be completed by a licensed and qualified professional.